Refund policy

Exchanges

At this time, we do not offer exchanges. The fastest way to get what you want is to return any items you do not wish to keep and then place a separate order for the new items.

Right of Withdrawal & Returns

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receiving the last item in your order, for any reason and without justification.

To exercise this right, notify us within those 14 days and we will confirm receipt without delay. The best way to do this is to log in to your account, open the relevant order, and submit a return request from that order page; you can also contact us at adrine@sagarana.se. You must then return the items within 14 days of notifying us. Items returned without first requesting a return will not be accepted.

Cancellations

You may cancel your order at any time before it has been fulfilled. To cancel, log in to your account and open the relevant order, or contact us via the contact form. After fulfilment, the 14-day return window described above applies.

Conditions for Returns

Items must be returned in the same condition as received — unused, with tags, and in their original packaging. You are only liable for any diminished value of the items resulting from handling beyond what is necessary to establish their nature, characteristics and function. If returned items are dirty, stained, damaged, worn, washed, used, or missing original tags, seals, or packaging, we may deduct that loss in value from your refund.

For sealed personal care and beauty products, the right of withdrawal applies as long as the product has not been unsealed after delivery. For hygiene reasons, unsealed personal care products cannot be returned.

Books, paper products, and other paper goods must be returned unused in original condition and packaging without folds or signs of wear. A return will not be accepted if the items have additional labels or stickers, drawings, erasures, or similar alterations. If an item is not returned in its original condition, the customer is responsible for any loss in value.

Return Shipping

Customers are responsible for return shipping costs. Please note that costs vary depending on the size and weight of the item. We recommend using a trackable shipping method.

Damages and Issues

All items are regularly inspected before delivery and upon return. We recommend that you inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and propose a solution.

Nothing in this policy limits your statutory rights as a consumer. Under Swedish law, you always have a three-year right to complain about defects that were present at the time of delivery.

Exceptions

Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods that have been unsealed after delivery. We also do not accept returns for hazardous materials, flammable liquids, or gases. Food, treats, and other consumable products cannot be returned once the packaging has been opened. Please contact us if you have questions or concerns about a specific item. Digital items cannot be returned.

Refunds

We will notify you once we have received and inspected your return. If approved, you will be refunded via your original payment method within 10 business days of us receiving the returned goods. Please allow additional time for your bank or credit card company to process and post the refund.

If you return your entire order and it was shipped within the European Union, we will also refund the original delivery charge, up to the cost of the least expensive standard delivery option we offer. For orders shipped outside the European Union, delivery charges are non-refundable. Packaging materials, customs duties, import taxes, and any other fees paid to receive the goods are non-refundable.

All products are subject to availability. If an item unexpectedly goes out of stock, we will update your order status and offer a new delivery date or a full refund if you choose to cancel.

Disputes

If we are unable to resolve a complaint together, you can refer the dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, arn.se. We participate in ARN's dispute resolution procedure and follow its recommendations.